Member Acquisition Consultant

About the opportunity

As a Member Acquisition Consultant, you will join Queensland Country Health Fund / HBF in providing exceptional service to our members in the moments that matter within the Queensland Country Bank retail centre in Rockhampton.

As the first point of contact for our members, whether in person, over the phone, via email or online, you will play a key role in delivering exceptional, value-driven service.

You will support both new and existing Members with a wide range of enquiries, confidently guiding them through policy options, claims conversations, and membership changes to get the most value from their membership.

As the Health Fund representative in branch, you will also facilitate focus and learning sessions with local branch teams. You may also be required to assist in external events to promote the Health Fund, visit Premier Providers and Corporate Partners in the region.

Let’s talk about you!

Are you an energetic, friendly and collaborative team player? Do you love to talk, listen and approach conversations with curiosity and compassion?

If you like the idea of providing personalised service to prospective and existing members, processing policy work around interactions and working alongside a passionate team you should strongly consider becoming a valued team member here at QCHF / HBF.

We are seeking individuals with a strong customer service focus, preferable in retail sales, where listening, asking the right questions and delivering personalised solutions are key.

You will need to have solid computer literacy skills, and the ability to be adaptable and resilient – no two conversations are the same, and some can be complex or challenging.

Training

Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the Queensland Country Health Fund way.

Training will be delivered primarily remotely, with the first week spent at our Head Office in Townsville to build connections and gain hands-on experience. To support your learning, you’ll need a home office setup with at least one large monitor, along with a keyboard and mouse.

Employee benefits?

• Fully subsidised Gold Hospital Insurance Cover
• 3 additional well-being days off a year (on top of our standard 20 days annual and 10 days personal leave)
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

Sound good? Let’s get into it - It’s simple and quick! Just click on the “Apply Now" button to complete your application.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.